Emergencies – Reydon Village

Southwold and Reydon Community Emergency Planning Group

The content of this page was created, is maintained by, and is the responsibility of, the Southwold and Reydon Community Emergency Planning Group (CEPG). All, and any, queries should be addressed to the CEPG at the email below.

The aim of the CEPG is to enhance community resilience.

The objectives are to:

Identify hazards within the location and community;
Identify available assets and resources, and key contacts in the community;
Assist in the identification of vulnerable people and groups within the community;
Identify how the local community might assist the statutory agencies; and
Deliver the assistance identified.

The group is independent of both Southwold Town and Reydon Parish Councils but is supported financially by both councils.

Part of the CEPG’s agreed remit is to improve residents’ knowledge of and resilience to any adverse events that might occur locally. This website page is intended to make residents aware of what information and help is available.

Any comments on this page or queries about the CEPG activities should be addressed to SRCEPG@outlook.com.

Preparation for adverse events can significantly reduce the impact and consequences of the event.

The Southwold and Reydon CEPG recommends that all residents would benefit from improving their knowledge of the environmental and other threats they are exposed to.

The following websites provide information how to report problems and/or the option to sign up to get advance notice of predictions of forthcoming adverse events:

If the matter is urgent – call 999.

For non-urgent matters, call the following:

Police – call 101.
NHS – call 111 or go to nhs.uk.
Fire – call 01473 260588, available Monday–Thursday 9am–5pm, Fridays 9am–4pm.

Roads and highways

Highways issues – call 0345 606 6171 (emergencies) or go to suffolk.gov.uk/roads-and-transport/roads-pavements-and-verges/report-a-highways-issue/.
Roadworks in Suffolk – go to suffolk.gov.uk/roads-and-transport/roadworks/roadworks-in-suffolk/ or https://one.network/.

Trading standards issues

Go to suffolk.gov.uk/community-and-safety/suffolk-trading-standards/.

Personal or social care issues

Call 0800 917 1109 (Adult Care Services (Suffolk – ACS)) or https://contact.suffolk.gov.uk/.

Problems relating to children and young persons

Call 0808 800 4005 ((Suffolk – CYP) – Customer First) or go to suffolk.gov.uk/children-families-and-learning/keeping-children-safe/reporting-a-child-at-risk-of-harm-abuse-or-neglect-safeguarding/.

Flooding

Tide-level predictions – go to ukho.gov.uk/easytide/EasyTide/ShowPrediction.aspx?PortID=0140&.
Long-term flood threats – go to gov.uk/check-long-term-flood-risk or https://flood-warning-information.service.gov.uk/long-term-flood-risk/map?easting=650929&northing=276803&map=RiversOrSea.
Flooding information – call 0345 988 1188 (Floodline) or go to https://check-for-flooding.service.gov.uk/.
Flood alerts and warnings – register at gov.uk/sign-up-for-flood-warnings.
Preparing for floods – go to gov.uk/prepare-for-flooding/future-flooding.
Reporting flooding – go to suffolk.gov.uk/roads-and-transport/flooding-and-drainage/.

Weather

Detailed weather forecasts – go to metoffice.gov.uk/weather/specialist-forecasts/coast-and-sea/beach-forecast-and-tide-times/.
Extreme weather warnings – register at metoffice.gov.uk/about-us/guide-to-emails.
Hot weather warnings – go to https://app.powerbi.com/view?r=eyJrIjoiZGI5MTA1NTEtZmE4NC00NTk3LTg5NjQtZjMyNDQ5YTgyMjI2IiwidCI6ImVlNGUxNDk5LTRhMzUtNGIyZS1hZDQ3LTVmM2NmOWRlODY2NiIsImMiOjh9
Hot weather warnings – register at https://forms.office.com/e/Bw6mjea6qa.

Utilities

Information from utility companies may be found below. Vulnerable individuals should consider registering with the relevant utility companies. Registering will provide advance notice of failure of service and get priority services in the event of a breakdown.

Essex & Suffolk Water

Call 0345 782 0999.
General help – call 0845 604 8071 or go to eswater.co.uk.
Register for priority services at eswater.co.uk/priority.
Report a problem at eswater.co.uk/report-a-problem/.
Information about local service status – go to eswater.co.uk/check-your-area/.

Anglian Water

Call 03457 145145.
Register for priority services at anglianwater.co.uk/help-and-advice/water-care/priority-services/.
Report a problem at anglianwater.co.uk/help-and-advice/report-an-issue/.
Information about local service status – go to https://inyourarea.digdat.co.uk/AnglianWater.

National Power Networks (Electricity Supply Network)

Register for priority services at nationalgrid.co.uk/customers-and-community/priority-services.
Information about ongoing power cuts – call 105 or go to ukpowernetworks.co.uk/power-cut.

Cadent (Gas Supply Network)

Call 0800 389 8000 (emergencies 0800 111 999) or go to https://cadentgas.com/.

British Gas Services (Gas Supply and Boiler Services)

Not sure who your provider is?

Go to ofgem.gov.uk/consumers/household-gas-and-electricity-guide/connections-and-moving-home/who-my-gas-or-electricity-supplier.